Valley BMW Fayetteville, NC

Cumberland, North Carolina
Not resolved

Today is day 2 I've gone to the dealership to try getting a minor repair/ calibration. I've been told 2 different stories 20-30 min for repair then today I'm told up to 2 hrs. Today the person trying to assist me has the nerve to ask why did I not make an appointment? We book out weeks in advance, I'm off today and you can assist me????? This is now twice I have come into the dealership for assistance for seat calibration and been told IT'S OKAY TO DRIVE and it will not harm your car or the driving. However WHO knows if their is something wrong with the seat????? Because you are the only dealership in the Fayetteville area you have not customer service for the customers who have drive the BMW. Request a response regarding my concern.

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